Refund policy

Last updated: 19 September 2026

1. Return window

You may return or exchange any eligible item within 30 days of delivery.

2. Return shipping

Return shipping is covered by Svelte Chic. Email us and we will send a prepaid return label within one business day.

3. Condition of returned items

Items must be unworn and unwashed, with all original tags attached and in their original packaging, and free of perfume, deodorant, make-up or other marks. Items that do not meet these conditions may be returned to you.

4. Items that cannot be returned

For hygiene reasons we cannot accept returns on swimwear, lingerie, bodysuits, earrings, socks and tights. This exclusion does not apply where an item is faulty, damaged in transit or not the item you ordered.

5. How to start a return

Email support@thesveltechic.com with your order number and the item concerned.
We reply with a prepaid return label and instructions.
Hand the repacked parcel to the carrier within 7 days of receiving the label.

6. Refunds

Returns are inspected and processed within 1 to 3 business days of arrival. Approved refunds are issued to the original payment method for the full amount paid, with no handling charge or deduction. Your bank typically posts the credit within 5 to 10 business days.

7. Exchanges

Tell us the size or style you would prefer and we will reserve it while your return is in transit. The replacement ships once the carrier scans your parcel.

8. Faulty or incorrect items

Contact us within 30 days of delivery with your order number and a photograph. We will arrange a replacement or a full refund, including all shipping costs, at your choice.