A tracking link is emailed the moment your parcel leaves our facility. Please allow up to 48 hours for the first carrier scan to appear.
Finding your tracking number
- Check the dispatch confirmation email sent to the address used at checkout.
- If you created an account, your orders and tracking links are under your account.
- If the email has not arrived, check your spam folder before contacting us.
What the statuses mean
- Label created: your parcel is packed and awaiting collection.
- In transit: your parcel is moving between facilities. Scans can be several days apart on international legs, which is normal.
- Customs clearance: duties are already settled by us; no action is needed from you.
- Out for delivery: arriving the same day.
If tracking has not updated
International parcels can go quiet for a few days between scans. If there has been no movement for seven days, email support@thesveltechic.com with your order number and we will investigate with the carrier.